Faq

Where do you currently deliver?

We ship to all states in the continental US.
What carrier do you use to ship?

We currently use UPS for our shipments.
Can I track my order?

You sure can. You'll get a confirmation email after you place your order, and an update with tracking information as soon as your order has shipped.
Can I modify or cancel my order?

Once your order has been processed and your credit card has been charged, we are unable to make any changes. So always make sure to double check your shipping address and purchasing information before confirming your purchase!
Can I return my online order?

We want you to love your Harmless Harvest order. If you're not satisfied with your delivery, please contact us at shop@harmlessharvest.com and we will be happy to assist you.
When will my order arrive?

Orders are processed Mondays through Thursdays, and orders placed before 11am Central time will be shipped the day they are received. We are currently experiencing high order volumes and orders may take additional time to process. We will notify you with a tracking number when it has shipped, and packages typically arrive within 48 hours of shipment.
Do I have to be home to receive my delivery?

Nope. We just recommend getting those bottles in the fridge as soon as you can.
My order has arrived - now what?

Get those bottles in your fridge! Your coconut water should be refrigerated asap to ensure quality and taste. Please consume by the date printed on the bottle.

Your shipping box and bottles (with the label removed) are all 100% recyclable – so get them in the right bin. And don’t forget to tag us in your social posts!
Can Harmless Harvest deliver to a P.O. Box?

Unfortunately, we cannot delivery to P.O. Boxes at this time.
My order says it was delivered, but I did not receive it.

Please contact us at shop@harmlessharvest.com immediately. Our team will be more than happy to assist you with this inconvenience. Please note that in order to investigate the issue fully, the tracking information must indicate that the shipment was delivered within the past 14 days. If you follow-up more than 14 days after scheduled delivery, we may be unable to resolve your claim.
How are my items shipped?

As we increase our efforts as a company to reduce waste and limit our carbon footprint, we ship our products out frozen to avoid using excess packaging and ice packs. Sometimes as a result, and especially when it’s colder outside, you’ll receive the product still in a frozen state. Harmless Harvest Coconut Water can be safely thawed in your refrigerator, and it’s the same lightly sweet and refreshing Coconut Water you’re accustomed to when purchasing from your local market. And since your Coconut Water has been kept extra cold, it may not have turned pink yet. Our Coconut Water is clear when bottled, and turns pink over time due to varying levels of antioxidants and interaction with elements, such as light. An extra cool temperature can delay this pinking process.
Why did my bottles arrive frozen?

As we increase our efforts as a company to reduce waste and limit our carbon footprint, we ship our organic Coconut Water out frozen to avoid using excess packaging and ice packs. Sometimes as a result, and especially when it’s colder outside, you’ll receive the product still in a frozen state. Harmless Harvest Coconut Water can be safely thawed in your refrigerator, and it’s the same lightly sweet and refreshing Coconut Water you’re accustomed to when purchasing from your local market. And since your Coconut Water has been kept extra cold, it may not have turned pink yet. Our Coconut Water is clear when bottled, and turns pink over time due to varying levels of antioxidants and interaction with elements, such as light. An extra cool temperature can delay this pinking process. Once thawed, make sure to shake your bottle before consuming for the best experience!
My shipment arrived and the bottles are not cold. Is it still safe to drink?

We've spent years perfecting a unique filtration process to keep our coconut water tasting distinctly crisp and fragrant. This process makes it safe to ship non-refrigerated, but we do recommend refrigerating as soon as you receive your shipment to ensure optimal quality and taste. If your coconut water is left at ambient temperature for more than a few days, the product may start to age more quickly than when refrigerated which will impact the taste, so it’s most important to make sure the product is consumed before the best by date printed on the bottle.
Why is the coconut water clear?

Our Coconut Water is totally clear when we bottle it and only afterwards do some bottles turn pink due to varying levels of antioxidants and interaction with elements, such as light. We do not use thermal pasteurization to process our coconut water or acidify our coconut water (by addition of ingredients like ascorbic acid), so it has a tendency to turn a pink hue. The bottles you purchased have simply not turned pink yet and are still our pure, organic coconut water!
I sent an email to shop@harmlessharvest.com but I haven’t heard back yet.

Our customer service team is at the desk Monday - Friday with the exception of holidays, so if you reach out over the weekend we may not get back to you until after your order processes. Due to increased inquiries, we aim to get back to you within 48 business hours. Please note that sending multiple inquiries will not increase your chances of a quicker response time, so just hang in there and we'll get back to you as soon as we can!

How does the Harmless Harvest, Harmless Bunch Rewards Program work?

Start earning Harvest Coins on all your purchases by joining our Harmless Harvest Rewards Program (Harmless Bunch). To join, simply create a Harmless Harvest account or click here to get started. Once you’ve signed up, you will start earning coins on all your Harmless Harvest purchases and more. Be sure to be logged into your account when making purchases to earn rewards. Learn more about ways you can earn coins – here.
How do I earn and redeem Harvest Coins?

There are many ways to earn rewards which can be found here: To spend your coins, you must be signed-in to your Harmless Harvest account. When you’re ready to spend your coins, you’ll need to add an item to your cart and then apply the redemption code by copying and pasting it from the Using Your Harvest Coins section. Harvest Coin redemptions cannot be combined with site-wide promotions or other discount codes including our Black Friday and Cyber Monday sale. You can check the balance of your points by heading to the rewards page here.
When do my rewards status and coins expire?

Your Harvest Coins and rewards status are valid for up to a calendar year after you join. If you make a return on an item that you originally purchased using Harvest Coins, your coins will be refunded back to your account.
Can I take advantage of discount offers and redeem my rewards?

Unfortunately, you cannot double stack promotional offer codes with your Harvest Coins.
What are the different levels of the Harmless Bunch, and how do they work?

The Harmless Bunch has three different levels: A Little Nutty, Super Nutty, and Totally Nuts.
Each level of the Harmless Bunch is determined by the number of total coins you have earned on eligible purchases and through qualifying activities, beginning on the date when you enroll. There are three levels with associated benefits:

A Little Nutty: 0 - 399 coins
Super Nutty: 400 – 799 coins
Totally Nuts: 800+ coins

Once you have progressed to the next level, you will remain at that level, even if you redeem enough coins to drop below the required level. Please review the Harmless Bunch Benefits section for a breakdown of the benefits offered at each level of our loyalty program. For example, if you accumulate 800 coins and then redeem 300 of those coins, you are still in the Totally Nuts level.

However, you can lose your coins and status by being inactive in the program for one calendar year.
Where do I log in to view my rewards and tier status?

You can view your Harvest Coins and tier status directly on the Harmless Bunch Rewards page.
I can't log into My Account! What do I do?

Simple! Click "Forgot Password?" to reset your password. Then, you'll need to verify your email address and it will lead you through the process to get you back into your account. If you're having any further issues, please email us at shop@Harmlessharvest.com and we'll get you back to earning Harvest Coins!
How do I refer-a-friend or family member?

To make a referral via our Refresh-A-Friend program, it’s best if you are logged into your Rewards account but you can refer friends without being logged in. You will then be able to input a friend’s email to send a referral link. Referred friends must purchase their items through the direct link provided to ensure you both receive referral benefits. Once the order is complete, a notification will be sent via email providing referral rewards in Harvest Coins. Referral discounts are for new, first-time customers only. However, you may refer as many new customers as you like.
Do I need to have a Rewards account to refer someone via Refresh-A-Friend?

No, you don't need an account to refer a friend. Simply add your email address and your friends' email addresses. Once your friend(s) places an order through your referral link, you'll receive an email with 100 Harvest Coins. Then, you can create an account and use your coins as a discount for purchase.
How do I apply a referral discount?

To apply a referral discount code, you must add the items you wish to purchase to your cart. Next, enter your promo code in the “Gift card or Discount Code” field upon checking out. Please note we do not allow stacking of multiple coupon codes. That is, you won’t be able to combine the referral coupon with a Harmless Bunch discount code.
How do I know if I received a referral coupon for Harvest Coins?

Referrals must purchase their items through the direct link provided to their email for you to receive Harvest Coins. An email notification will be sent to you once the referral order is completed. Please be sure to check your spam and junk mail folders.
For additional questions or comments please feel free to contact us at shop.harmlessharvest.com.

Why is Harmless Harvest Harmless® Coconut Water pink?

Although coconut water comes out of the coconut clear, it can turn pink when the varying levels of antioxidants contained in the water interact with the elements, such as light. Instead of hiding this natural variation by adding Vitamin C or Ascorbic Acid, we choose to embrace it. Pink or Clear – They’re both delicious!
Why are the bottles more uniform in their pink colour now when I used to see some clear bottles?

Different crops/seasons may have varying levels of antioxidants, and our micro-filtration process mixes water from multiple coconuts/crops into a single batch – which may result in more bottles being uniform in color. It also extended the shelf life of our products, which could result in additional interaction with elements, such as light, at your local retailer.
Is Harmless Harvest® coconut water raw?

We are proud that we never thermally pasteurize our product, which means it’s as close to getting the water directly from a coconut. We use a proprietary multi-step micro-filtration process to extend shelf life in refrigerated conditions.
Is sugar added to Harmless Harvest® Coconut Water?

Nothing is added to our coconut water. The 14g of sugar in each serving are naturally occurring. Some people do think the unique coconuts we source are sweeter than those found in other parts of the world, contributions of the texture, fragrance, and proprietary methods of bottling.
What are the benefits of coconut water?

With essential electrolytes, such as potassium, coconut water is nature’s perfect creation for rehydration.
How long is my bottle of Harmless Harvest® Coconut Water good to drink after I open it?

We suggest consuming the product after opening within 4-5 days as long as the product has been refrigerated and no signs of spoilage exist. Signs of spoilage are carbonation, a strong smell, thickened consistency or altered taste. We do not suggest drinking the Coconut Water if any of these symptoms are present.
Can I drink my bottle of Harmless Harvest® Coconut Water after the best by date if it doesn’t look or taste spoiled?

Each bottle has a best by date which tells you how long our products will be of best quality at refrigerated temperatures. We do not recommend consuming our products past the best by dates listed on the bottles.

Why is Harmless Harvest Harmless® Coconut Water with Pulp pink? 

We don't add preservatives or additives to change the colour of the water. Our micro-filtration process removes all microbes from the coconut water before bottling. Since we do not use thermal pasteurisation to process our coconut water or acidify our coconut water (by addition of ingredients like ascorbic acid), our coconut water has a tendency to turn pink when the varying levels of antioxidants are exposed to elements, such as light. 

Different crops/seasons may have varying levels of antioxidants, and our micro-filtration process mixes water from multiple coconuts/crops into a single batch, which may result in more bottles being uniform in colour. This system has extended the shelf life of our products, which could result in additional interaction with light at your local retailer. 
Where Does the Pulp Come From?

We scooped the soft, tender coconut meat from the same organic, Nam Hom coconuts that we get our coconut water from and diced it up to create the pulp in this product.
Does this product contain Harmless Harvest® Coconut Water? 

Yes! The main ingredient in our Coconut Water with Pulp is Harmless Harvest® Coconut Water. We’ve combined our iconic micro-filtered coconut water with the delicious texture of diced coconut meat.
Does Coconut Water with pulp need to be refrigerated? 

Yes, this product needs to be stored refrigerated.
Do you add sugar or flavors to Coconut Water with pulp? 

Coconut Water with Pulp contains no added sugar or flavours.  All the sugar is naturally occurring in the coconut water.
What are the benefits of coconut water? 

With essential electrolytes, such as potassium, coconut water is nature’s perfect creation for rehydration.
How long is my bottle of Harmless Harvest® Coconut Water with Pulp good to drink after I open it? 

We suggest consuming the product after opening within 4-5 days as long as the product has been refrigerated and no signs of spoilage exist. Some signs of spoilage are carbonation, a strong smell, thickened consistency or altered taste. We do not suggest drinking the product if any of these symptoms are present.
Can I drink my bottle of Harmless Harvest® Coconut Water with Pulp after the best by date if it doesn’t look or taste spoiled?

Each bottle has a best by date which tells you how long our products will be of best quality at refrigerated temperatures. We do not recommend consuming our products past the best by dates listed on the bottles.
Is it okay to consume if the coconut meat is purple?

Yes, absolutely! This is natural coloration that occurs and is safe to consume.

How is your dairy-free yogurt alternative made?

Our Coconut Yogurt Alternative starts with freshly scooped meat from Thai Young coconuts – the same ones we harvest our water. We make it the traditional way, with live and active cultures, giving our yogurt alternative its smooth and creamy texture.
Does this product have coconut water in it?

Our Coconut Yogurt Alternative does not contain coconut water, but it DOES contain coconut meat scooped from the same coconuts that our water is extracted from.
Are your natural flavors organic?

The natural flavors in this product line are all USDA Certified Organic.
What are natural flavors and why do you use them?

Natural flavors are used to help provide a consistent flavor from batch to batch.
What is the shelf life after opening?

We recommend consuming the product immediately after opening, but cup size can be consumed up to 24 hours once opened and stored refrigerated. Our tub size (24oz) can be consumed up to 5 days once opened and stored refrigerated.
Can children have your Dairy-Free Cup Yogurt Alternative?

Yes, it is safe for children without coconut food allergies to consume, but as always consult with your physician if you have concerns.
Why is liquid sometimes on the top of my yogurt alternative when I open it?

Some natural separation can occur over time and will mix back in upon stirring.
Can I freeze your Dairy-Free Yogurt Alternative?

While the product would still be safe to consume, freezing is not recommended because it affects the texture and consistency of the product.
Is your Dairy-Free Yogurt Alternative vegan?

Yes, the product does not use any ingredients that are derived from animals or processed using animal byproducts. However, it is not formally certified vegan by any third party.
Allergen info?

This product contains coconut as the only major allergen. It’s processed at a non-dairy facility that also processes soy and tree nuts. The facility follows rigorous manufacturing practices with thorough cleaning and testing to ensure no cross-contamination occurs.
What are MCTs?

“MCTs” are medium-chain triglycerides, a form of saturated fatty acid. Certain saturated fats, especially MCTs, are in fact easier to digest and convert into an energy source than long-chain triglycerides (LCTs).

What are probiotics?

Probiotics are microorganisms that are believed to provide health benefits when consumed in adequate quantities and help support the naturally occurring microflora in our bodies. Your digestive tract has been exposed to a steady stream of bacteria – some helpful, some harmful. One key to intestinal health is maintaining a balance of these helpful and harmful bacteria. Over time, many factors including diet, aging, antibiotic use, travel, medications, illness, stress, and hormonal changes, can disrupt intestinal balance. Probiotics help level the playing field of good and bad bacteria.

While there are a number of bacteria that are believed to provide benefits, only strains that have undergone controlled studies documenting the benefits may be called probiotics. Probiotics have been shown to help support digestive health and help maintain healthy immune systems depending of the specific strain consumed.
What are the benefits of probiotics?

Probiotics help to support proper function of nutrients and better absorption of nutrients. They also help to support healthy digestion.
How many CFUs are in the Dairy-Free Yogurt Drink?

Probiotics are measured by CFUs. CFU is short for colony-forming unit. In microbiology, a colony-forming unit (CFU) is a unit used to estimate the number of viable bacteria or fungal cells in a sample.

Our product has 10 billion CFUs at the time of manufacture in an 8 fl. oz. bottle. From a technical standpoint, comparing the culture count to other probiotic products is not a good comparison since different probiotic strains are effective at different levels.
How is the Dairy-Free Yogurt Drink made?

After extracting the coconut water, the coconut meat is hand scooped and trimmed to prepare it for milling into a fine puree. The puree is then combined with coconut water and pasteurized before adding vegan yogurt cultures to ferment into a refreshing probiotic beverage.
Is the product pasteurized?

Unlike our coconut water, the dairy-free yogurt drink is pasteurized. Similar to dairy-based beverages, pasteurization is required to ensure food safe quality of the final product. However, we take care to guarantee we preserve the delicious natural flavors from our coconut meat and coconut water. Our product is pasteurized before adding the vegan yogurt cultures. This pasteurization step allows for a clean environment for the vegan yogurt cultures to ferment and thrive.
How do the cultures live through pasteurization?

Like milk yogurt, the base is pasteurized prior to fermentation. Adding the cultures after pasteurization allows them to thrive. Once the fermentation is completed, the beverage is immediately cooled to stop the fermentation then bottled.
Is your product Kosher? And how is KSA D certification different from just KSA?

We are Kosher certified by KSA and are considered KSA-D. Although we are a vegan product, we are manufactured in a facility that handles dairy and so we are considered KSA-D. However, we have rigorous processes and testing in place to ensure we do not have any dairy contamination in our products.
Can children drink the dairy-free yogurt drink?

Yes, it is safe for children to consume, but as always consult with your physician if you have concerns.
Does the product need to be refrigerated?

Yes. Our dairy-free yogurt drink is perishable and it must be maintained in refrigerated conditions at all times.

Still have a question? Contact us for answers

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Faq

popular

Why is Harmless Harvest Harmless® Coconut Water pink?

How long is my bottle of Harmless Harvest® Coconut Water good to drink after I open it?

general

How is Harmless Harvest® USDA Organic?

Where are the coconuts from?

Do Harmless Harvest® products need to be refrigerated?

Can I drink Harmless Harvest® if I’m pregnant?

Why is Harmless Harvest® worth more?

availability

Where can I get Harmless Harvest® products?

How can I carry Harmless Harvest® products in my store?

online-ordering

Where do you currently deliver?

What carrier do you use to ship?

Can I track my order?

Can I modify or cancel my order?

Can I return my online order?

When will my order arrive?

Do I have to be home to receive my delivery?

My order has arrived - now what?

Can Harmless Harvest deliver to a P.O. Box?

My order says it was delivered, but I did not receive it.

How are my items shipped?

Why did my bottles arrive frozen?

My shipment arrived and the bottles are not cold. Is it still safe to drink?

Why is the coconut water clear?

I sent an email to shop@harmlessharvest.com but I haven’t heard back yet.

subscriptions

How does subscription work?

How can I change or cancel my subscription?

When will I receive my subscription?

My subscription just refilled but I'm not available to receive it or no longer want it.

loyalty-rewards-program

How does the Harmless Harvest, Harmless Bunch Rewards Program work?

How do I earn and redeem Harvest Coins?

When do my rewards status and coins expire?

Can I take advantage of discount offers and redeem my rewards?

What are the different levels of the Harmless Bunch, and how do they work?

Where do I log in to view my rewards and tier status?

I can't log into My Account! What do I do?

How do I refer-a-friend or family member?

Do I need to have a Rewards account to refer someone via Refresh-A-Friend?

How do I apply a referral discount?

How do I know if I received a referral coupon for Harvest Coins?

organic-coconut-water

Why is Harmless Harvest Harmless® Coconut Water pink?

Why are the bottles more uniform in their pink colour now when I used to see some clear bottles?

Is Harmless Harvest® coconut water raw?

Is sugar added to Harmless Harvest® Coconut Water?

What are the benefits of coconut water?

How long is my bottle of Harmless Harvest® Coconut Water good to drink after I open it?

Can I drink my bottle of Harmless Harvest® Coconut Water after the best by date if it doesn’t look or taste spoiled?

organic-coconut-water-with-pulp

Why is Harmless Harvest Harmless® Coconut Water with Pulp pink?

Where Does the Pulp Come From?

Does this product contain Harmless Harvest® Coconut Water?

Does Coconut Water with pulp need to be refrigerated?

Do you add sugar or flavors to Coconut Water with pulp?

What are the benefits of coconut water?

How long is my bottle of Harmless Harvest® Coconut Water with Pulp good to drink after I open it?

Can I drink my bottle of Harmless Harvest® Coconut Water with Pulp after the best by date if it doesn’t look or taste spoiled?

Is it okay to consume if the coconut meat is purple?

flavored-coconut-water

Does this product contain Harmless Harvest® Coconut Water?

Why are some bottles pink?

Does Flavored Coconut Water need to be refrigerated?

Do you add sugar or flavors to your product?

organic-coconut-smoothie

Does this product contain Harmless Harvest Coconut Water?

Do you add sugars or flavors to your product?

How long does Coconut Smoothie last once opened?

dairy-free-yogurt-alternative

How is your dairy-free yogurt alternative made?

Does this product have coconut water in it?

Are your natural flavors organic?

What are natural flavors and why do you use them?

What is the shelf life after opening?

Can children have your Dairy-Free Cup Yogurt Alternative?

Why is Harmless Harvest Harmless® Coconut Water with Pulp pink? 

Does this product contain Harmless Harvest® Coconut Water? 

Does Coconut Water with pulp need to be refrigerated? 

Do you add sugar or flavors to Coconut Water with pulp? 

What are the benefits of coconut water? 

How long is my bottle of Harmless Harvest® Coconut Water with Pulp good to drink after I open it? 

Can I drink my bottle of Harmless Harvest® Coconut Water with Pulp after the best by date if it doesn’t look or taste spoiled?

Still have a question?
Contact us for answers